FAQ

NAEIR’s Merchandise

  1. Is the merchandise really FREE?

    Yep. By law, we aren’t allowed to charge a penny for all the great products donated to NAEIR. You’ll only pay a small shipping and handling fee to cover our out-of-pocket costs to collect, sort, catalog, warehouse and distribute the donated goods. Shipping and handling fees help cover the cost of making NAEIR run efficiently and effectively. In some cases, we even provide free shipping! Learn more about our catalog options.

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  3. What products are available?

    There are no limits to what you’ll find in the NAEIR catalogs. All of the merchandise is donated, so the products offered will be different every time. There’s no guarantee you’ll find a specific item you’re looking for. However, you’ll find things like office supplies, tools, crafts, clothes, shoes, toys, toiletries, books, party décor… and our members find all sorts of creative ways to use them. Our donors include companies like Microsoft, Rubbermaid, 3M and American Greetings, just to name a few. But, no matter what it is, NAEIR’s merchandise always brand-new, high quality stuff. No seconds, hand-me-downs or defective products.

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  5. Are there restrictions on how we can use merchandise received from NAEIR?

    All NAEIR merchandise must be used for care of the ill, needy, elderly or youth or to support the administration and maintenance of your organization. It cannot be sold, bartered or given away. You may also use merchandise as rewards, gifts or incentives for your staff or volunteers. If you have questions about the details of this requirement, don’t hesitate to contact a NAEIR Membership Advocate.

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  7. How do you determine the merchandise values listed in the catalog?

    The dollar value listed for items in the catalog is based on dollar values provided by the donor. These values usually represent a current published value for the item if purchased in a store or online.

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Shipping and Merchandise Requests

  1. How do I request free products?

    We issue several different catalogs throughout the year. You can learn more about them here. We also have an online catalog full of all sorts of great stuff. You can submit your requests online, by mail or fax. We cannot accept merchandise requests via phone.

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  3. Will I get everything I request? (Big Book)

    Not necessarily. Remember, many of the items in our catalog are available in limited quantities. We try to ensure that everyone has a fair shot at receiving the merchandise they request by using a sophisticated allocation system that randomly selects members throughout the catalog season to receive in-demand items. Please do not assume that you will receive everything you listed on your request form, even if they are Preferred Items.

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  5. Are there restrictions on how much merchandise I’m allowed to request?

    Nope. Request as much as you think you can use.

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  7. How will the merchandise be shipped?

    All of our catalog items are shipped via FedEx from our Galesburg, IL warehouse. We negotiate the best possible shipping rates. Most requests from the Big Book are processed and delivered within 3 to 6 weeks. Requests from the NAEIR online catalog, the Best Values catalog and our Special Offers are processed and shipped right away…

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  9. What if I want to pick up my requested items?

    If you choose to pick up your NAEIR merchandise at our Galesburg warehouse, you will need to contact your representative who will help you schedule a pick-up appointment.

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  11. What if I receive damaged items?

    We try to handle all merchandise with care, but accidents can happen. So, be sure to carefully inspect your boxes for obvious damage that may have occurred prior to delivery and note it on the FedEx receipt before signing it. You must have this documentation in order to file damaged or missing items claims.

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  13. How do I pay for shipping and handling?

    You will have the option to pay with a credit card or use the pre-paid option. (Teacher's Program members may only pay with a credit card).

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  15. Does NAEIR accept returns?

    It depends. If you would like to return merchandise for any reason, please contact a NAEIR Membership Advocate. NAEIR must be notified of the returns before they are sent. Members are responsible for all shipping costs.

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  17. What is the Grab Bag?

    Grab Bag is a special “shopping” extravaganza at the NAEIR warehouse in Galesburg, Illinois. You have 2 hours to collect as much stuff as you can fit on an industrial-sized shopping cart.

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  19. Is there a minimum handling charge to submit a request?

    One cart checkout: Items from the Best Values Catalog, Deal of the Day, Clearance Catalog, Specials Catalog, and Overstock can now be requested as one order with $25 minimum handling. (Teacher's Program members - Applies to Teacher's Program and Overstock only). Big Book and Express: Handling and Shipping charges may very.

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Membership

  1. Who can join NAIER?

    You must be affiliated with a 501 (c)(3) nonprofit organization, school or church to qualify for NAEIR membership. This includes groups like charities, community organizations, government institutions, health facilities, retirement homes and more. Our members include nursing homes, safe houses, rehabilitation centers, after school programs, kids’ camps, churches, charitable clubs, overseas missions and more. If that’s you, apply today! NAEIR offers different membership options to accommodate organizations of all sizes and budgets.

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  3. Does everyone in my organization need a membership?

    No. Generally, we issue one membership per organization.

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  5. What are my membership options?

    We offer two different membership levels: Basic and Premier. You can visit our membership page for more information.

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  7. What if I don’t like my membership?

    We’re so sure that you’ll benefit from your NAEIR membership that we offer a money-back guarantee to all our Premier members. If you don’t receive at least twice the value of your membership fee in free merchandise, we’ll refund the cost of your membership or give you another year with NAEIR for free.

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  9. How do I renew my membership?

    A few weeks before the your membership anniversary date we will send you a reminder to renew. You can fill out and mail or fax the renewal form or you can renew online.

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