How Do I...?

  1. Look for a specific item?

    In the search box either type in the stock number or type a word related to the item.

  2. Submit a Big Book catalog request?

    You can either type the stock number in the search location or click on the big book located to the left and pull up products available.

    1. Click on item desired - add quantity - click on add to cart
    2. Click on add more items icon or enter stock number in search field.
    3. Continue this step until all stock numbers are entered.
    4. Once all stock number entered, click on view cart or begin to check out and process to check out.

  3. How do I know my request went through?

    You will receive an email confirmation.

  4. See my Big Book allocation cart?

    1. Click on the view cart(s) at top of page.
    2. Click on Big Book shopping bag - You can then view all items in your cart then proceed to begin check out.

  5. Put in for the lottery items?

    Once you submit your Big Book request the option to submit for the lottery items will come up. You then click on desired items and click submit.

  6. How do I see my shipping and handling charges?

    Click on View cart(s) icon.

  7. Print an order summary?

    You may print directly from your browser. What we've found is that all broswers place the Print Option in the "Right-Click" menu, or by holding done the Ctrl button and then pressing the P key, this will also print the screen in all browsers.

  8. Track a recently shipped request?

    Tracking is updated nightly. If tracking is updated the easiest way to monitor is to sign-in to your account and click the tracking link.

Why Can't I see my Big Book cart count in the view cart numbers at the top?

Currently the only items that will show in the view cart(s) will be items from the Express, Best Values, Overstock and Clearance catalogs. Coming soon will be a separate view cart for all Big Book requests.